Return and Refund Policy
Welcome to Woopers Bag Company! We are delighted you chose our sustainable bags. We strive to provide you with the best quality products and a seamless shopping experience. Below are the guidelines for our return and refund policy.
Returns
At Woopers Bag Company, we do not allow product returns of any kind. However, we are happy to offer exchanges in the following cases:
- If your product is damaged during delivery.
- If you receive an incorrect product.
- If there is an issue with the size.
Exchange Conditions
To request an exchange, please review and follow these steps:
- Contact us within 24 hours of delivery.
Reach out via email, WhatsApp, or phone to initiate your exchange request. - Mandatory parcel opening video:
You must record a video while opening your parcel. Without this video, we cannot process your exchange request. - Damaged or incorrect products:
- These will be exchanged free of charge, including shipping costs.
- Size exchanges:
- If the error is on our part, we will cover shipping costs for both the return and the new product.
- If the correct size was delivered but doesn’t fit, you will be responsible for both return and reshipping costs.
- Condition of returned items:
- Items must be in their original condition, unused, with all tags and labels intact.
Exchange Process
To initiate an exchange, please follow these steps:
- Contact our customer service via Call or WhatsApp at 9375843366, or email us at woopersjain@gmail.com.
- Provide the following details:
- Registered mobile number.
- Registered name.
- Alternate mobile number.
- A clear parcel opening video.
- 4-5 photos of the product from different angles.
- Once your exchange request is approved:
- Pack the item securely in its original packaging with all accompanying materials.
- Ship the parcel using India Post within 2 days of approval.
- Share the shipping details with us once dispatched.
Note: Customers are responsible for shipping the product to the address provided during the exchange process.
Processing Your Exchange
- Upon receiving the returned product, our team will inspect its condition.
- If all conditions are met, we will process your exchange.
- Your new product will be dispatched within 3 business days after the inspection.
We will notify you via WhatsApp or call once the exchange order has been shipped.
Exceptions
For defective or damaged products, kindly contact us immediately at:
- WhatsApp: +91 9375843366
- Phone: +91 9375843366
- Email: woopersjain@gmail.com
Questions or Concerns?
At Woopers Bag Company, we are committed to your satisfaction. If you have any questions, concerns, or suggestions regarding our return and refund policy, please don’t hesitate to get in touch with us.
- Email: woopersjain@gmail.com
- Phone: +91 9375843366
- WhatsApp: +91 9375843366
Thank you for choosing Woopers Bag Company—where sustainability meets style!
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